Why tab-hopping is quietly killing your customer experience
Every tool you add is a tax on response time. Here is how to do the math.
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5 min read
If your team uses five tools to handle customer conversations, the average reply takes 11 seconds longer than it should. Multiply that by 1,000 conversations a month and you've burned a workday on context-switching.
The fix isn't more discipline. It's fewer tools.