Three routing rules every team should set on day one
The defaults work fine. These three rules turn fine into great.
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6 min read
When teams set up HashOffice, the first thing they do is connect channels. The second thing — the one most teams skip — is set the three routing rules below.
1. After-hours catch-all
Anything that arrives outside business hours goes to a queue everyone monitors at standup. No more Monday-morning surprises.
2. VIP escalation
Customers tagged as VIP route to your top reps automatically.
3. Unsubscribe handling
Anything containing 'stop' or 'unsubscribe' triggers an instant compliance flow. You will sleep better.